Frequently Asked Questions
What is an EDS?
Electronic digital signature is a set of electronic digital symbols created by means of an electronic digital signature and confirming the authenticity of an electronic document, its ownership and the invariance of the content.
What is an electronic document?
An electronic document is a document in which information is presented in electronic digital form and certified by means of an electronic digital signature.
What law regulates the use of digital signatures?
LAW OF RK DATED JANUARY 7, 2003 No. 370 "ON ELECTRONIC DOCUMENT AND ELECTRONIC DIGITAL SIGNATURE" ARTICLE 10:
An electronic digital signature is equivalent to the handwritten signature of the signatory and entails the same legal consequences if the following conditions are met:
1) the authenticity of the electronic digital signature is certified using a public key that has a registration certificate;
2) the person who signed the electronic document lawfully owns the private key of the electronic digital signature;
3) the electronic digital signature is used in accordance with the information specified in the registration certificate;
4) an electronic digital signature has been created and a registration certificate has been issued by an accredited certification center of the Republic of Kazakhstan or a foreign certification center registered with a trusted third party of the Republic of Kazakhstan.
LAW OF RK DATED JANUARY 7, 2003 No. 370 "ON ELECTRONIC DOCUMENT AND ELECTRONIC DIGITAL SIGNATURE" ARTICLE 7, POINT 1:
An electronic document that meets the requirements of this Law and certified by means of an electronic digital signature of a person authorized to sign it is equivalent to a signed document on paper.
CIVIL CODE OF THE REPUBLIC OF KAZAKHSTAN DATED DECEMBER 27, 1994 No. 268-XIII ARTICLE 152, POINT 2:
A transaction made in writtten form must be signed by the parties or their representatives, unless otherwise follows from the customs of business. When making a transaction, it is allowed to use the means of facsimile copying of a signature, an electronic digital signature, if this does not contradict the law or the requirement of one of the participants.
How do I get an EDS?
Currently, you can get an EDS remotely as well as at the Public Service Center.
More detailed information on the links: https://egov.kz/cms/ru/services/pass_onlineecp and https://pki.gov.kz/
What EDS keys does QazMail work with?
QazMail works correctly with all types of EDS issued by the National Certification Center of the Republic of Kazakhstan.
There are two types of EDS in Kazakhstan:
- for an individual;
- for a legal entity.
More information at the link: https://pki.gov.kz/

When signing a letter with an EDS by an individual, QazMail displays the following data:
- surname and name of the signatory;
- Email;
- IIN of the signatory;
- date and time of signature.

When signing a letter with an EDS by a legal entity, QazMail displays the following data:
- surname and name of the signatory;
- Email;
- The name of the company;
- IIN of the signatory;
- BIN of the company;
- date and time of signature.
What should I do if I forgot my personal account password?
If you have forgotten your password, you can restore it by clicking on the "Forgot your password?" in the login window. Then follow the instructions to confirm that you are the owner of your personal account.
Can I or the recipient change the signed document?
You cannot make changes to a signed document. To make changes to the document, you need to create a new document and sign it again.
If the recipient is not registered with QazMail, will the document be delivered to him?
Yes, any recipient who has an email address can receive and read your email. However, in order to sign a document with an EDS, it must be registered with QazMail.
Why is a document signed with an EDS better than a scanned document with a signature and seal?
When receiving a document signed with an EDS, the recipient can be sure of the authenticity of the signature, because The digital signature contains a set of digital characters that confirms the authenticity of the electronic document, its ownership and the immutability of the content.
When receiving a paper document, the recipient cannot independently verify the authenticity of the signature and seal, so the risk of getting a fake document in this case is much higher.